The Perfect Extraction
What is a perfect extraction?
A perfect extraction is when the correct amount of water, passes through the correct amount of ground coffee, in the correct amount of time, at the correct temperature, with the correct amount of pressure from the machine. If you see 25-30ml of extracted coffee you will know you are extracting the correct amount.
My coffee tastes weak. Why?
Roast and ground coffee may taste weak if too much water is being extracted through the capsules. If you are extracting more than a 30ml espresso shot please reprogram your machine so that your coffee is extracted perfectly. If you reprogram your machine but still feel the coffee is too weak try one of our stronger blends or doubling your serve of coffee.
My coffee tastes bitter. Why?
Fresh roast and ground coffee may have a bitter aftertaste if the water being extracted into the capsule is not clean. To ensure this doesn’t happen, flush water through the machine to check the clarity of it. If the water looks dirty please clean your machine by referring to your machine manual for cleaning or descaling options.
My coffee is pouring too short. Why?
If you are receiving less than a 15ml shot of coffee it is pouring too short and you are not receiving the optimum coffee flavour in your cup. If this is occurring check to see whether there is enough water in your tank, ensure you are receiving the correct amount of water with every pour and confirm that the capsule is placed in the machine correctly as incorrect placement can cause the capsule to be pierced incorrectly. If the above does not solve the problem please descale your machine in accordance with your machine manual.
How do I get a stronger coffee with your capsules?
Some people try to make a pour last longer as they think this will give them a stronger coffee. But in fact this changes the ratio of water to coffee which reduces body, flavour, crema and can produce an unpleasant sour taste. To release the wonderful flavour in our coffee and make your coffee stronger simply double your capsule serve.